Aug 18&19, 2014: Working Effectively With MS Excel (Intermediate)
 In a business standpoint, no matter what kind of business it is, MS Excel is always an important software, especially for businesses that deals with a lot of numbers, data, statistics. It is a spreadsheet software that simplifies creating, editing, and updating graphs, charts, statistics, and handles sophisticated equations (ie average sum, yearly percentage etc) that could be time consuming if done manually. MS Excel 2007 is a powerful spreadsheet application that allows users to produce tables containing calculations and graphs. These can range from simple formulae through to complex functions and mathematical models. By being able to use MS Excel in an effective ways will allow you to be an effective employee. Thus, it is an essential skill for you to have so that you can help the organization to reach it highest peak.

 

The Training Objectives/Outcomes:
 
To improve working view while using MS Excel
To make necessary configuration to ease work
To perform calculation using MS Excel
To make charts to effectively present data

 



Aug 20, 2014: Introduction to First Aid and CPR (by MRCS)
 When someone becomes ill or injured, there is usually a short period of time before you can get professional medical assistance. It is that length of time that is most critical to the victim. What you do, or don't do during that period of time can make the difference between life and death.

By attending this first aid and CPR training, you can have a major impact to the successful outcome of a medical emergency.
 

The Training Objectives/Outcomes:
 
To perform First Aid and CPR at the workplace
To respond to emergencies safely
To recognize, assess and support the most common emergencies until professional help arrives

 



 

Aug 21&22, 2014: Investigation, Prosecution and Domestic Inquiry
 For the last 10 years, millions of Ringgit Malaysia were awarded every year by the Industrial Courts to the workmen as their dismissal were found to be unfair or disciplinary procedures were not followed. The figures do not include the amounts paid by employers for out-of-court settlement/consent awards or settlement made at the Industrial Relations Offices. Many a time, the extra costs as well as time lost suffered by the employers are due to the fact of impaired Domestic Inquiry (DI) or the Rules of Natural Justice have not been complied with. A poorly investigated misconduct case or it is improperly prosecuted at a Domestic Inquiry will certainly induce the Board of Inquiry to arrive at the wrong or unfair decision.

This program has been specially designed to equip the participants with the essential knowledge and techniques for carrying out proper investigation and prosecution, and the correct procedures of conducting a fair DI.



 

The Training Objectives/Outcomes:
 
To provide participants with basic knowledge of disciplinary and Domestic Inquiry (DI) procedures
To equip participants with practical experience as investigating/prosecuting officers or panel members of Board of Domestic Inquiry
To train participants to carry out proper investigation and drafting of charges
To train participants to conduct prosecuting proficiently and effectively at the Domestic Inquiry

 





Aug 25&26, 2014: Managing Your Cash Flow & Collection In Time of Business Uncertainty
 The signs of quiet desperation are everywhere. Many business owners are frustrated operating in little or no cash, dwindling sales and mounting bills. If that is the case, cash flow management and collections of the trade receivables, assume paramount importance. However, to say that you must collect your overdue accounts quickly now is easier said than done.

How would you raise your cash flow quickly? How do you persuade your customers to pay you quickly? What strategies should your adopt in collection? How would your “shield” your business from creditors?

Attend this program to get some tips on how to collect your trade receivables and manage your cash flow effectively


 

The Training Objectives/Outcomes:
 
To understand why “Cash is King”
To manage cash flow and collection in “distress” conditions
To manage collections effectively

 




Sept 8&9, 2014: Meeting the Challenges with Strong Leadership and Supervisory Skills (Bahasa Malaysia)
 Strong leadership is the backbone of an organization. Leaders create the vision, support the strategies, and are the catalyst for developing the individual bench strength to move the organization forward. Yet leadership can be an elusive characteristic, and developing leaders to their full potential remains one of the great challenges for organizations today. Being an effective leader involves much more than just getting things done.

Meanwhile, supervisor training provides you the higher level of supervisory skills required in today’s workplace. This program will explore how you can maintain technical expertise while demonstrating the right type of leadership. It will give you the personal, interpersonal and group skills to become an overall effective leader.

 

The Training Objectives/Outcomes:
 
To learn the effective way to lead and influence others
To accomplish goals and control outcomes when dealing with staff, peers, management and other departments
To apply the supervisory skills needed for a leader to lead his/her team
To understand the barriers for effective communication
To develop interpersonal skills that help you communicate, listen and handle conflicts

 




Sept 10&11, 2014: Manufacturing Best Practices
 Based on consultants’ experience in plant operations worldwide, they have identified 20 Manufacturing Best Practices that are attributed to world-class performance in manufacturing.

Many companies can be rated as "excellent" in a few of the practices, but to be truly "world-class", organizations must have high capability in most or all of these practices. Capability in both Process Excellence and People Effectiveness usually ensures industry leadership.

 

The Training Objectives/Outcomes:
 
To understand the list of best practices around the world
To make an assessment of the Best Practices list and identify those which the organisation will use and benefit
To compare between own current practices and the Manufacturing Best Practices
To identify gaps and provide an action plan to move the organisation closer to the Manufacturing Best Practices

 



 

Sept 12, 2014: Effective Management Representative (MR)
 Management Representative (MR) plays a very important role in establishing, implementing and maintaining the Management System of a company. During his/her responsibilities to be a MR, a lot of problems faced and need to be resolved from both internal and external forces. To ensure the system implement according to agreed criteria, he/she has to handle all the crisis and conflicts effectively.

Therefore, a successful MR shall adequate with knowledge, skills and experience to ensure the Management System continuously improves with the commitment gain from all level of employees at the organization.


 

The Training Objectives/Outcomes:
 
To recognize the responsibilities as a MR according to ISO 9001:2008 requirements, clause 5.5.2
To understand and link their job function to ISO 9001 requirements
To establish and maintain the organization’s Management System
To assist auditors in identifying opportunity for improvement
To justify the effectiveness of the Management System
To report to Top Management on the effectiveness of the Management System effectively and fair presentation
To confidently prepare for the annual certification audits

 




Sept 18, 2014: Amalan 5S Untuk Kejayaan Organisasi Cemerlang
 In various organizations, 5S is a strategic tool to be in used to achieve and maintain a quality environment. With the development of 5S, it is now being applied to various fields, such as factories, hotels, schools, supermarkets, restaurants and much more. 5S helps in shaping the corporate image, reduce costs, achieve on-time delivery, maintain workplace safety, obtaining a high degree of standardization, and creating a delightful place to work. It has shown a great positive impact, thus have been gradually recognized by the management community in various countries and which also is largely adopted by the Malaysian organizations.

5S is the fundamental step in quality management, especially in the field of mass production management practices. It included the processes of structuring, rectifying, cleaning, standardization and self-discipline. Through the sharing of the actual experiences and knowledge of the instructor, our program is designed in an action oriented ways that will provide you with the structure guidance to ensure participants will take a more comprehensive and effective steps and strategies that will lead to further planning and upgraded. Thus, continued to improve the corporate security, health, quality, efficiency, corporate images and enhance their competitiveness.


 

The Training Objectives/Outcomes:
 
To understand & explain the concept of 5S
To develop plans in the implementation of 5S activities in their workplace
To play an active role as an self-empowered 5S personnel

 



Sept 19, 2014: Performance Appraisal Made Easy: A Complete Guide
 Operating business in today’s highly competitive environment heightens the need for organizations to focus on the quality of their staff performance. Managing staff performance should therefore be the primary concern of every manager and leader of the work team.

 

The Training Objectives/Outcomes:
 
To understand the importance of Performance Appraisal
To learn various Performance Appraisal methods
To enhance skills on how to conduct effective Performance Appraisals
To handle the Performance Appraisal Interview effectively

 



Sept 22, 2014: 有效仓库管理Effective Warehouse Management
 随着供应链管理与及时的概念，供应商处理存货，交托货物及第三方物流运输策略，今天的仓库管理已变得更竞争了。扩大的仓库管理需求量都摆在征求更好的服务，更高的效力以及更低的风险与成本，来达到顾客的满意度。
今时今日，仓库的角色已非限制于供应货品与储藏原料来支配制造业。它已演变成以顾客为中心，强调更好及更扩的服务范围，如散件杂货、合并、混合运输及成为一个分配中心。

无可否认的，仓库管理扮演着举足轻重的角色，更决定一个企业的成败。许多职务与部门都依赖有效力的仓库给于适当的资料与数据来达到他们各自的目标。尽管你并没有直接与仓库接触，了解仓库运作还是必需的，因它可能会影响你的职务。

这项课程让你对仓库有全面性的了解，注重於有效力的运作与管理。这是专为对仓库还未有亲身经验的学员而设的课程，为你提供一个仓库全面观。


 

The Training Objectives/Outcomes:
 
对仓库管理有全面的认识
以正确方式与概念来经营仓库的运作
赏识仓库管理在供应链管理所扮演的重要角色

 



 

Sept 23&24, 2014: Developing HR Skills For HR Practitioners
 The role of the HR professional is increasingly challenging with wider responsibilities to ensure the smooth running of any organisation. Every HR professional needs to understand how his/her role impacts on the performance and productivity of the company. This requires comprehensive knowledge of market trends, employment branding, and attraction techniques to ensure the right candidates are recruited. Once the right candidates are employed, the HR professional needs to be able to guide the organisation on how to retain the valuable talent, develop their skills in the organisation performance, and manage them to success. This program provides a structured approach to developing HR credibility for new HR professionals. You will learn all the fundamentals of HR best practices in a supportive environment of your peers, with manageable modules designed to build skills and proficiency.

 

The Training Objectives/Outcomes:
 
To learn the latest trend and values of HR roles in today’s competitive environment
To understand the new challenges in managing human capital
To learn the proper process of manpower planning
To establish KPI as a performance standard & measurement for HR department
To draft a complete training cycle for your organization
To manage discipline & problematic employees effectively
To present HR monthly report systematically to the management

 





Sept 25&26, 2014: Strategic Selling Techniques
 When the market gets tougher by the day, sales personnel should not adopt a defeatist attitude when selling to their clients, e.g. conceding to the client by offering higher discounts than the competitors. Instead sales personnel should start with a positive attitude with the right to meet the market head-on and one way is through proper planning. Proper planning leads to improve of the confidence level of the staff.

 

The Training Objectives/Outcomes:
 
To apply appropriate selling skills (derived from hands-on experience) leading to more sales being closed
To learn how to apply benefit selling on customers
To conduct a proper sales presentation to clients
To read buying signals
To close more sales by using 6 simple closing techniques